Legal
Policies for purchasing and using LonelyDuck Software.
Refund Policy
Effective Jun 25, 2026
Digital goods are tricky: once a license is activated, it can be hard to "return". This policy explains how we handle refund requests in a fair, practical way. For help, email support@lonelyduck.io.
How to request a refund
Email support@lonelyduck.io with:
- Your receipt email address
- Your order id / transaction id (if available)
- The product name
- A short reason (helps us improve)
Eligibility (general guidelines)
We may grant refunds at our discretion. In general, a refund is more likely to be approved when:
- The request is made soon after purchase.
- The license has not been activated (or has minimal/accidental activation).
- There is a technical issue that prevents normal use and we cannot resolve it.
A refund may be denied when the license has been activated and used in a way that makes the purchase effectively "consumed."
What happens if a refund is granted
If a refund is granted, we may void the associated license key and disable further activation/use. This is standard for digital license products.
Refunds are processed through the payment provider. Timing depends on your bank/card issuer.
Chargebacks
If you're having an issue, please contact us first. Chargebacks can result in license voiding and may limit our ability to offer support.
EU consumer rights
Where statutory consumer rights (such as the EU right of withdrawal) apply, they are unaffected by this policy. For instantly-delivered digital goods, you consent to immediate delivery at the point of purchase, which may affect the right of withdrawal.
Related policies
See also Terms of Service and the Software EULA.